Refund policy

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong product.
  • The product is missing parts or accessories.
  • The product received is significantly different from the product description.

The product must be unused, unwashed, and in its original condition, with the original packaging, tags, accessories, and invoice where applicable.

2. Non-Returnable Products

Some products may not be eligible for return, including:

  • Products marked as non-returnable on the product page.
  • Used, washed, altered, or damaged products due to customer handling.
  • Products without original packaging, tags, or accessories.
  • Personalized or customized products, unless they arrive defective or damaged.
  • Products returned after the applicable return period.

3. How to Request a Return

To request a return, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos or video showing the damage/defect, if applicable

Our team will review your request and provide return instructions if the request is approved.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method, where applicable.

Refund processing times may vary depending on your bank, payment provider, or financial institution.

5. Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer a refund or another suitable resolution.

6. Shipping Charges

If the return is due to our error, such as receiving a damaged, defective, or incorrect product, SmartBazaars may cover the applicable return shipping cost.

For other returns, shipping charges may be deducted from the refund or may be the customer's responsibility, depending on the product and reason for return.

7. Damaged Products

Please inspect your order when it is delivered. If the package or product appears damaged, contact us as soon as possible and provide photographs/videos of the package and product.

This will help us investigate and resolve the issue quickly.

8. Cancellation

Orders may be cancelled before they are shipped, subject to our order-processing status.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.

9. Contact Us

For return or refund assistance, please contact:

SmartBazaars
📧 Email: smartbazaars1995@gmail.com
🌐 Website: www.smartbazaars.com